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Local organisations

If you are concerned about a service or the care you have received, we recommend that in most cases that you should try and resolve your concern by raising your complaint directly with the service provider or a health care professional who is directly involved in your care.

For more information about CCG comments and complaints, as well as the wider NHS complaints procedure and how to complain, please see our Comments and Complaints page

Here is a list of our local NHS organisations that provide local health care.


Sussex Community NHS Foundation Trust

Sussex Community NHS Trust provides community services across West Sussex and Brighton and Hove.

You can contact their Patient Advice and Liaison Service (PALS) by:

If you would like to make a complaint please contact the Complaints team on:


South East Coast Ambulance Service NHS Foundation Trust

 

South East Coast Ambulance Service NHS Foundation Trust provides the ambulance service across Sussex, Surrey and Kent.

If you have concerns about ambulance care, you can contact the trust's Patient Advice and Liaison Service between 11am and 3pm, Monday to Friday, (not including Bank Holidays) on

  • Telephone 01273 484830.

If you would like to make a formal complaint please contact the Complaints team on:


Sussex Partnership NHS Foundation Trust

 

Sussex Partnership NHS Foundation Trust provides mental health care, support and treatment across Sussex.

For advice and information about the services provided by Sussex Partnership, including information about the complaints process, please call 01903 843026 or email service.experience@sussexpartnership.nhs.uk

 


Surrey and Sussex Healthcare NHS Foundation Trust

Surrey and Sussex Healthcare NHS Trust provides acute and complex services at East Surrey Hospital in Redhill. In addition, it provides a range of outpatient, diagnostic and less complex planned services at Caterham Dene Hospital and Oxted Health Centre in Surrey and at Crawley and Horsham hospitals in West Sussex.

If a problem arises while you are at the hospital, please feel free to contact a member of staff or the Patient Advice and Liaison Service (PALS) team:

If you’d like to speak to someone about making a formal complaint, please contact the Complaints Department by telephone, email, post, or by using the online concerns and complaints form


Queen Victoria Hospital NHS Foundation Trust

Queen Victoria Hospital NHS Foundation Trust provides specialist hospital services at Queen Victoria Hospital in East Grinstead.

To speak to QVH Patient Advice & Liaison Service or to arrange a meeting please

If your query or problem is not resolved and you wish to make a formal complaint, please call their complaints team on 

  • 01342 414355 or

  • write to their Chief Executive at Queen Victoria Hospital NHS Foundation Trust, Holtye Road, East Grinstead, West Sussex, RH19 3DZ.


Brighton and Sussex University Hospitals NHS Trust

Brighton and Sussex University Hospitals (BSUH) is an acute teaching hospital working across two main sites:

  • Royal Sussex County Hospital in Brighton (including the Royal Alexandra Children’s Hospital and the Sussex Eye Hospital

  • Princess Royal Hospital in Haywards Heath. 

BSUH provides District General Hospital services to local populations in and around the City of Brighton and Hove, Mid Sussex and the western part of East Sussex and more specialised and tertiary services for patients across Sussex and the south east of England.

You can contact the Patient Advice and Liaison Service (PALS):

  • Haywards Heath site: 01444 441881 then extension 5909

  • Brighton site: 01273 696955 then extension 4029 or 4588

  • or email pals@bsuh.nhs.uk

You can contact the Complaints team on


Western Sussex Hospitals NHS Foundation Trust

 

Western Sussex Hospitals NHS Foundation Trust provides hospital services at St Richard’s Hospital in Chichester, Worthing Hospital and Southlands Hospital in Shoreham-by-Sea.

You can contact their Patient Advice and Liaison Service (PALS) by calling or emailing the teams below.

If you want to complain about care you have received at St Richard's Hospital, Worthing Hospital or Southlands Hospital, please: